Customer satisfaction is guaranteed! If at anytime you are unhappy with your purchase please email us at support@thiscountryfarmhouse.com for return info. Buyer is responsible for return shipping.
If you have placed an order that has not yet shipped: Please email us to cancel your order and receive a full refund.
If you have placed an order that has shipped: Please email us to cancel your order. All items will need to be returned unopened to receive a full refund. Buyer is responsible for all return shipping.
If you have received your order and would like to return it: Please save all packing materials and the item(s) for insurance purposes and email us at support@thiscountryfarmhouse.com for return info.
It may take up to 7 days to complete the creation of your order. During this time, you can amend to your order by simply emailing us at support@thiscountryfarmhouse.com with your requested updates. Once an order has a status of shipped, you cannot make updates.
Please keep in mind that we will not make design changes to creations that are already shown on the website. However, we will gladly review your custom creation request and provide further cost and shipping quotes by email. If you are interested in having Amber design a custom creation for you, please email us at support@thiscountryfarmhouse.com.
All items are double checked before shipping. Your order may arrive in several boxes. If you find in your order with damages or discrepancies such as broken or wrong items, please use the contact us page to email us of the problem. If your items arrive damaged please save all packing materials and the item for insurance purposes.
You may have received a special promotional code in a previous order, or found online.
You can apply your promo code by inserting it in the field provided in your cart. After typing in the code, click on the "apply" button to apply the discount to your order.
All online order are processed via Shopify or PayPal. We accept Visa, MasterCard, American Express and Discover card. All special order PayPal payments should be sent to ambernel13@gmail.com in U.S. funds only.
If you are paying by check, please send the appropriate funds to: Amber Phillips PO Box 22803 Billings, MT 59104
Orders will not be created until funds have cleared. Once funds have cleared, the order will be started and you will see an updated status on your order.
