It may take up to 7 days to complete the creation of your order. During this time, you can amend to your order by simply emailing us at firstname.lastname@example.org with your requested updates. Once an order has a status of shipped, you cannot make updates.
Please keep in mind that we will not make design changes to creations that are already shown on the website. However, we will gladly review your custom creation request and provide further cost and shipping quotes by email. If you are interested in having Amber design a custom creation for you, please email us at email@example.com.
All items are double checked before shipping. Your order may arrive in several boxes. If you find in your order with damages or discrepancies such as broken or wrong items, please use the contact us page to email us of the problem. If your items arrive damaged please save all packing materials and the item for insurance purposes.
All online order are processed via Shopify or PayPal. We accept Visa, MasterCard, American Express and Discover card. All special order PayPal payments should be sent to firstname.lastname@example.org in U.S. funds only.
If you are paying by check, please send the appropriate funds to: Amber Phillips PO Box 22803 Billings, MT 59104
Orders will not be created until funds have cleared. Once funds have cleared, the order will be started and you will see an updated status on your order.
Yes, you can track the delivery status of your order, after you have received an email containing your shipping tracking number. Keep in mind that certain orders may not be provided with USPS tracking numbers. If you have not received a tracking number or would like the status of your order, please email us at email@example.com.
You can track the status of your order within your account dashboard. You will also receive email updates when the order status changes.
Every item on this website is handmade and created after it is ordered. Larger or more intricate items may take longer to produce. This information will be displayed in the product description. Please allow up to 7 days for ANY item to be created and shipped.
If your item has not been delivered yet, please check your account for a shipping status, or email us at firstname.lastname@example.org.
Our items are salvaged, produced or handmade in Montana USA. They are NOT imported or made anywhere else. They are not mass produced in China and are made with love and American care.
We want you to love your items but understand that sometimes items need to be returned for various reasons. We accept returns of non-sale items within 15 days of ship date your purchase if the item is in original condition with tags still attached. Please note that ALL SALES ARE FINAL ON SALE ITEMS. Items purchased on sale or using a discount code are not eligible for returns.
If your item qualifies for a return, please send the item with the Return Card included to:
This Country Farmhouse
PO Box 22803
Billings, MT 59104
If you have lost your return card, please include a printout of your order confirmation.
As soon as your item is received we will issue you a code for the value of your original item to be used for store credit. The customer is responsible for all shipping costs on returns. Please note that we do not offer exchanges at this time as we can not guarantee we will have the item you purchased available at the time of return as our inventory fluctuates on a daily basis.
ALL SALES ARE FINAL ON SALE ITEMS (meaning no returns or exchanges)!! Due to the high volume of orders we get during a sale we are not be able to alter or cancel any orders after they have been placed.
Discounts CAN NOT be applied to previously placed orders.